Frequently Asked Questions

• Returns & Exchanges
• Expedited Ordering Information
• Shipping Rates
• Privacy Statement
• Type and Use of Collected Information
• Secure Shopping Environment
• Use of "Cookies"
• Parents & Children

To reach our Customer Care Dept. phone us toll free at 1-800-441-5569 or email us.

Returns & Exchanges:

If you are not satisfied with any item, you may return it for a full credit or refund within 30 days of receipt.

In case you decide to return an item, please include your original packing slip/invoice and return it to:

HCI
Receiving Dept.
3201 SW 15th St.
Deerfield Beach, FL 33442.

Expedited Ordering Information back to top

In order to ensure that any overnight and second day air orders are shipped on time, your order must be placed by 2:00 pm EST, Monday - Friday. Orders received after 2:00 pm EST will be processed the following business day.

Overnight and Second day shipping are available only within the Continental United States.

Privacy Statement back to top

Click here to read our privacy policy.

Type and Use of Collected Information back to top

When you make a purchase, we will ask for your name, email address, billing address, phone number, shipping address and credit card information. This information is required for ordering to ensure that your order is processed and shipped correctly.

If you are shipping to a party other than yourself, the ship to information you provide us will not be divulged to other parties.

Secure Shopping Environment back to top

All personal and purchase information you provide us is protected by a secured network accessible only to our Webmaster and Customer Care Department. All sensitive credit information provided during purchase is protected by our secure server software (SSL) and is not saved in our website records once your purchase is processed for approval.

Use of "Cookies" back to top

Cookies are small text files which hci-online.com uses to store information in your shopping cart, so that our site can keep track of items you place in your cart.

Parents & Children back to top

HCI-Online.com is not directed at children and does not knowingly collect information from them. We encourage parents to supervise their children's online activities and prevent them from disclosing personal information without parental permission.